FAQ

Keyword
Question Type
Product Category

AUDIO

Category

Question

[How To] Change the default Sound Input & Output Device

Category

Question

[How To] Prevent Background Noise and Improve Audio Quality

Category

Question

[How To] Realtek audio driver, Nahimic 3 and related software Clean Install & Update

Category

Question

[Troubleshooting] No sounds when gaming

Category

Question

[Troubleshooting] Unable to Access the Microphone or the Camera

Category

Question

[Release Notes] Nahimic 2+ 2.5.21

Category

Question

[Troubleshooting] Nahimic setup page can't work properly, such as Gaming & Multimedia Profiles tab can't be closed, Reverb, Smart Loudness option shows question mark(?) etc.

Category

Question

[Release Notes] Nahimic VR 1.0.12

Category

Question

[How To] Use Stereo Mix

Category

Question

[How To] Nahimic 2 & 2+ Clean Install & Update

CONNECTIVITY

Category

Question

[How To] Pair the Bluetooth Devices

Category

Question

[How To] Intel Wireless LAN (WLAN) Driver Install/Update Guide

Category

Question

[Troubleshooting] Ethernet speed drops when using the specific 2.5G Router/Switch with Intel i225/Killer E3100 Ethernet controller

Category

Question

[How To] Clean Install/Update Killer driver and Killer Control Center

Category

Question

[Troubleshooting] The Connection of Wi-Fi Adapters or Bluetooth Devices Is Unstable or disconnected

Category

Question

[Troubleshooting] Network upload speed is limited to 1- 2 Mbps

Category

Question

[Product Information] How to check the LAN chip on notebook?

Category

Question

After not using my Bluetooth device for some time, I’m not able to use the device again unless doing system reboot or turning my Bluetooth radio off and back on.

Category

Question

[Troubleshooting] Wireless connection problem (wireless signal can’t be detected, connection lost, unstable or stop working)

Category

Question

Killer LAN disconnect after Windows 10 updates driver patch.

GAME

Category

Question

[How To] Redeem Xbox Game Pass free trial

Category

Question

[Game Master] Game Performance Optimization & Troubleshooting for AMD Graphics Notebooks

Category

Question

[Game Master] Overwatch Troubleshooting Guide

Category

Question

Game FPS drops if removing the AC adapter on heavy loading status. System couldn’t reach the normal performance again even if the AC power is attached back to the notebook.

Category

Question

[Game Master] Gaming Performance Optimization & Troubleshooting for NVIDIA Graphics Notebooks

Category

Question

What should I do if there is game freeze, crash or system crash with TDR/BSoD error message “nvlddmkm” or abnormal game display happens when running games on the system which installed with Dragon Center?

Category

Question

[How To] Enable/Disable NVIDIA G-SYNC

Category

Question

[Game Master] League of Legends (LOL) Troubleshooting Guide

Category

Question

I've met error message about 8016 Security Module when playing some games. What should I do to fix this? (For notebook with 6th Generation Intel Core CPU and PCH (Skylake))

Category

Question

My operating system is Windows 7. Why does my laptop show a DirectX error message when running 3DMark or some PC games after waking up from the hibernation? How to resolve it?

GUIDE

Category

Question

[Product Information] MSI Pen

Category

Question

[How To] Intel Gaussian and Neural Accelerator (GNA) Driver Install/Update Guide

Category

Question

[How To] Intel HID Event Filter Driver Install/Update Guide

Category

Question

[How To] Subscribe free trial for Microsoft Office 365

Category

Question

[How To] Add Games in MSI Dragon Center Gaming Mode

Category

Question

[How To] Clean Install Drivers in Windows 10

Category

Question

[How To] Change display resolution, font size and the orientation settings

Category

Question

[Product Information] Microsoft Hybrid Graphics or Discrete Graphics Mode

Category

Question

[How to] Use shortcuts on GT75 series notebook

Category

Question

[How to] Setup Gaming Mode

HARDWARE

Category

Question

[Product Information] Why do notebooks make high-pitched noise (Coil Whine)?

Category

Question

[Product Information] The behavior of the Synaptics touchpad is changed after updating the touchpad driver

Category

Question

[Troubleshooting] Blue Screen of Death (BSoD) happened on notebook with Toshiba KSG60ZMV256G M.2 SATA SSD

Category

Question

[Product Information] Memory support information for GT series notebook (with 8th generation Intel CPU)

Category

Question

[How to] MSI VR ONE battery pack & cables installation guide

Category

Question

What kind of CPU can support Error-correcting code memory (ECC memory)?

Category

Question

When I am doing some office work, browsing the Internet or even leaving the laptop idle, there's sometimes a buzz coming from the laptop. Is there any problem in my laptop?

Category

Question

How many memory slots are available for Intel Haswell core i3/i5?

Category

Question

I can't output any video signal to the external display by using the mini-DP to DVI/VGA adapters. What's going on?

Category

Question

My notebook has Dual-fan, but why can I feel only one fan running? How does the dual-fan system work? (For models with dual-fan design)

I/O PORT

Category

Question

[How To] Setup USB (Type-A) port power support in Sleep/Hibernate/Shutdown

Category

Question

[How To] Update Firmware for MSI USB-C Docking Station

Category

Question

[How To] Install Drivers for Thunderbolt Devices

Category

Question

[Troubleshooting] The "Fn" key backlight doesn't light on properly

Category

Question

[Product Information] Quick Charge (QC 3.0)

Category

Question

[Troubleshooting] No advanced settings for the touchpad

Category

Question

[Troubleshooting] After installing KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a camera, keyboard, or mouse, may stop working. 

Category

Question

[Troubleshooting] USB 3.0 Radio Frequency Interference Impact on 2.4 GHz Wireless Devices

Category

Question

[Troubleshooting] Touchpad does not response

Category

Question

What should I do if the touchpad suddenly become erratic, unstable, not responding or has no function?

MECHANICAL

Category

Question

The fan is turned on and off repeatedly even though I enable CoolerBoost. What can I do? (GE/GP/GL series providing the cooler boost function)

Category

Question

The left palmrest (next to the left side of touchpad) has warmer skin temperature feeling after using for a while.

Category

Question

How to clean the notebook stains?

Category

Question

If static electricity is produced when user and notebook are in contact. How do we prevent and avoid electrostatic discharge damage?

Category

Question

How to open the Micro SD card cover?

Category

Question

Where can I find the power button?

NOTEBOOK ACCESSORY

Category

Question

[i-Key] i-Key User Manual and Frequently asked questions.

Category

Question

[Mouse] DS101 Frequently asked questions

OPERATING SYSTEM

Category

Question

[How To] Reset Forgotten Windows PIN

Category

Question

[Product Information] Windows Update Changes in Windows 10 Version 2004

Category

Question

[How To] Update Intel ME Firmware

Category

Question

[Troubleshooting] Updating NVIDIA graphics driver v382.05 would cause BSoD (Blue Screen of Death)

Category

Question

[Windows 10] How to switch to local account and avoid using Microsoft account to sign in OS?

Category

Question

Windows Time synchronization is not working, and it still fails when I change the server. What could I do?

Category

Question

When I try to install Windows 7 with the USB flash drive, an error message “The computer restarted unexpectedly or encountered an unexpected error.” pops up, what should I do?

Category

Question

System got BSoD (KERNEL_SECURITY_CHECK_FAILURE) when entering the Information Center of Intel HD Graphics Control Panel after installing NVIDIA graphic driver v361.43

Category

Question

How to install Windows 7 on VHD to implement multi OS on my Windows 10 laptop?

Category

Question

[How To] Load IRST driver during Windows installation

POWER

Category

Question

[Troubleshooting] Why the battery level drops quickly in sleep mode

Category

Question

[Product Information] Modern Standby

Category

Question

[How To] Check the battery health status

Category

Question

[How To] Confirm if the battery charging behavior is normal

Category

Question

[Product Information] Laptop Battery

Category

Question

When the battery capacity is lower than 10%, the performance of discrete NVIDIA GPU is the same as in battery mode even when I plugin the power adapter. How to fix this problem?

Category

Question

When I plug in the AC charger and start charging battery, why does the system show "(plug in, not charging)" even if the battery capacity is not full?

Category

Question

What is the Hybrid Power (NOS) feature?

Category

Question

Why the battery can't be charged?

Category

Question

My battery cannot be charged and it remains 0%.

SOFTWARE

Category

Question

[How To] Create MSI Recovery image and restore system with MSI Center Pro

Category

Question

[How To] Clean Install MSI Center Pro

Category

Question

[How To] Clean Install MSI Center (UWP)

Category

Question

[How To] Update ELAN Fingerprinter Firmware

Category

Question

[How To] Intel Management Engine(Intel MEI) Driver Install/Update Guide

Category

Question

[How To] Install/Update Intel Smart Sound Technology Driver

Category

Question

[How To] Install/Update Intel Dynamic Tuning Driver

Category

Question

[Product Information] Nahimic 3 Sound Tracker

Category

Question

[How to] Update BIOS and EC

Category

Question

[How To] Clean Install MSI Dragon Center/Creator Center (UWP)

STORAGE

Category

Question

[How To] Upgrade M.2 PCIe SSD on my laptop and create RAID volume?

Category

Question

[How To] Set Up RAID in BIOS

Category

Question

Why the data transmission speed on the M.2 PCIe NVMe SSD shows speed drop when the notebook's power is not plugged?

Category

Question

[How To] Update Intel Rapid Storage Technology (Intel RST) driver on MSI Notebooks which bundled with Intel Optane memory

Category

Question

[Product Information] Intel Optane Memory

Category

Question

[Troubleshooting] Data disks and partitions can't be accessed/missing after updating to Windows 10 Anniversary Update / Redstone 1 edition (build 14393).

Category

Question

There are so much information on M.2 spec, how to identify them?

Category

Question

When I place a CD/DVD disc or switch another disc on my optical drive, the system doesn't load the disc automatically and still shows the content from the previous disc, what should I do?

Category

Question

The specification on MSI website shows GT80S supports one SATA3 and two PCIe NVMe (Combo) M.2 SSD slots, but why is the system not recognizing my installed M.2 SATA SSD and how can I solve the problem?

Category

Question

What should I know before upgrading PCI-e storage devices on my notebook?

SYSTEM INSTABILITY

Category

Question

[Troubleshooting] Error message "The operating system did not shutdown cleanly. Reconstructing Cache Metadata."

Category

Question

[Troubleshooting] Task Manager shows 100% High CPU Usage

Category

Question

[Troubleshooting] Blue Screen of Death(BSOD) crash issue when playing games

Category

Question

[Troubleshooting] Screen keeps flickering and flashing when logging in the Windows system.

Category

Question

[Troubleshooting] System hangs on MSI logo and power off during booting process

Category

Question

What should I do if I encounter a blue screen of death (BSoD) 0xc0000225 when starting Windows 10?

Category

Question

What should I do if there is TDR (Timeout Detection and Recovery), application crashes or BSoD (Blue Screen of Death) showing up after installing/updating NVIDIA generic graphics driver?

Category

Question

System pops a black screen with error message 0xc0000454 (See attached picture) after installing Windows 10 on MSI notebook. Furthermore, system might stuck at MSI logo screen during Windows rebooting.

Category

Question

What can I do if there is a BSoD "Driver_Irql_Not_Less_Or_Equal (rtwlane.sys)" shows up when creating the wireless connection by using router's WPS button?

Category

Question

After you install Microsoft hotfix KB3033889 on Windows 8 / Windows 8.1 / Windows Server 2012 R2 / Windows Server 2012 systems that install the Japanese, Korean, or Chinese input method editor (IME), Windows Explorer stops responding, or "hangs," and may crash.

VIDEO/DISPLAY

Category

Question

[How To] Confirm AMD Smart Access Memory Support

Category

Question

[Product Information] Laptop does not support the video output via Thunderbolt port in Discrete Graphic Mode

Category

Question

[Product Information] Touch Screen Gestures

Category

Question

[How To] Confirm Resizable BAR Support

Category

Question

[How To] NVIDIA VBIOS Update

Category

Question

[Product Information] Resizable BAR Technology Support

Category

Question

[Product Information] External display support for Summit Series Notebook

Category

Question

[Troubleshooting] Display lag when playing video

Category

Question

[Troubleshooting] No Audio Output after Switching between Different Projection Mode

Category

Question

[Troubleshooting] Blue Screen of Death(BSOD), System Crash, Unstable Performance happened after updating AMD generic driver.

WEBCAM

Category

Question

[Troubleshooting] TriDef SmartCam application has blocked the Windows built-in Camera APP or other 3rd party webcam application to use the webcam device.

Category

Question

Webcam cannot be detected by system with BIOS version 10A.

Category

Question

I usually got very laggy results even with very fast internet connection when my webcam resolution is set to 720P during video streaming / video calls while better quality results to lower resolution. Moreover, the webcam is advertised to support 720P @ 30FPS in the website. (For laptop that equipped with HD webcam module)

Category

Question

Why can’t I be able to use nor even select the web cam/camera (front and back) using MSI CamAP?

Category

Question

The system cannot detect my external USB camera.

Category

Question

System keeps detecting the USB (webcam) device on/off under Win 7 or VISTA.

Category

Question

After active the Camera device, the device is normal on device manger, but there is no display/black screen in dialogue of camera program.

Category

Question

My camera display rotates 180 degrees under Microsoft Windows XP Netmeeting when link to other computers.

Category

Question

1. The system will enter BSOD mode when AVEO cap software is executed and then at the same time enabling the webcam function through “My computer --> webcam device”. 2. The system can’t resume from sleep mode when the application “AVEO cap” is running.

Category

Question

Webcam display is upside down at the resolution 800x600/1024x768/1280x1024 under Windows 7 32/64bit. However, the default resolution 640x480 or lower values will not have this problem.

WINDOWS 10

Category

Question

[How To] Stop the BIOS automatic update via Windows Update and perform the BIOS downgrade

Category

Question

[How to] Install Windows Subsystem for Linux (WSL)

Category

Question

[Troubleshooting] Unable to unpin MSI Dragon Center/MSI Creator Center/MSI Center/ MSI Center Pro/ Xbox from taskbar

Category

Question

[Troubleshooting] Error Message shows Up When Attempting to Update the System to Windows 10 Version 1903

Category

Question

[How to] Set Up Windows Hello Face

Category

Question

[Troubleshooting] The Wireless LAN Device Doesn’t Function Properly After Windows Update

Category

Question

[Troubleshooting] Intel Graphics Driver and Intel Management Engine driver compatibility problem with Windows 10 April 2018 Update (Redstone 4)

Category

Question

[Troubleshooting] F3 MSI factory system recovery function failed to work and shows Error message: ＂Reagentc.exe set OS image false＂

Category

Question

[Troubleshooting] Get a pop up message related to SCM when pressing GPU Switch Button after upgrading to Windows 10 Creators Update

Category

Question

[Troubleshooting] Application such as MSI bundled SCM, Dragon Gaming Center, SteelSeries Engine 3...etc. crashes and stops responding after updating to the latest Windows 10 Creators Update / Redstone 2 (build 15063).

WINDOWS 10 UPGRADE

Category

Question

After I upgrade to Windows 10, my CD/DVD drive is not detected and/or recognized.

Category

Question

[Windows 10] After having windows 10 installed on my laptop, some of the keys are not working. Some of the alphabet keys are working and the ones that have multi functions only work as alphabet keys.

Category

Question

[Windows 10] What should I do if the touchpad stops working after upgrading to Windows 10?

Category

Question

[Windows 10] What should I do if some application can’t work properly after upgrading to Windows 10?

Category

Question

[Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade?

Category

Question

[Windows 10] What should I do if Sound Blaster Cinema (SBC) stops working after upgrading to Windows 10?

Category

Question

[Windows 10] What does the error code mean during upgrading to Windows 10 or Windows 10 installation?

Category

Question

[Windows 10] Why can't I find my pre-installed Antivirus software after upgrading to Windows 10?

Category

Question

[Windows 10] Why is my notebook not included in MSI Windows 10 upgradable list but receives the notification "Get Windows 10 App"?

Category

Question

[Windows 10] Upgrade Information & Troubleshooting Guide