FAQ

  • Keyword
  • Question Type
  • Product Category
AUDIO
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[How To] Prevent Background Noise and Improve Audio Quality
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[How To] Realtek audio driver, Nahimic 3 and related software Clean Install & Update
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[Troubleshooting] No sounds when gaming
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[Troubleshooting] Unable to Access the Microphone or the Camera
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[Release Notes] Nahimic 2+ 2.5.21
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[Troubleshooting] Nahimic setup page can't work properly, such as Gaming & Multimedia Profiles tab can't be closed, Reverb, Smart Loudness option shows question mark(?) etc.
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[Release Notes] Nahimic VR 1.0.12
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[How To] Use Stereo Mix
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[How To] Nahimic 2 & 2+ Clean Install & Update
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Why there is no sound coming out of the internal microphone? (For example, using Skype communication, voice recorder… etc.)
CONNECTIVITY
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[How To] Intel Wireless LAN (WLAN) Driver Install/Update Guide
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[Troubleshooting] Ethernet speed drops when using the specific 2.5G Router/Switch with Intel i225/Killer E3100 Ethernet controller
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[How To] Clean Install/Update Killer driver and Killer Control Center
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[Troubleshooting] The Connection of Wi-Fi Adapters or Bluetooth Devices Is Unstable or disconnected
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[Troubleshooting] Network upload speed is limited to 1- 2 Mbps
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[Product Information] How to check the LAN chip on notebook?
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After not using my Bluetooth device for some time, I’m not able to use the device again unless doing system reboot or turning my Bluetooth radio off and back on.
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[Troubleshooting] Wireless connection problem (wireless signal can’t be detected, connection lost, unstable or stop working)
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Killer LAN disconnect after Windows 10 updates driver patch.
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How to share my Internet access of the Wi-Fi via the Ethernet cable (RJ-45) to another laptop or PC? (For Windows 7 & Windows 8/8.1)
GAME
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[How To] Redeem Xbox Game Pass free trial
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[Game Master] Game Performance Optimization & Troubleshooting for AMD Graphics Notebooks
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[Game Master] Overwatch Troubleshooting Guide
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Game FPS drops if removing the AC adapter on heavy loading status. System couldn’t reach the normal performance again even if the AC power is attached back to the notebook.
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[Game Master] Gaming Performance Optimization & Troubleshooting for NVIDIA Graphics Notebooks
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What should I do if there is game freeze, crash or system crash with TDR/BSoD error message “nvlddmkm” or abnormal game display happens when running games on the system which installed with Dragon Center?
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[How To] Enable/Disable NVIDIA G-SYNC
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[Game Master] League of Legends (LOL) Troubleshooting Guide
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I've met error message about 8016 Security Module when playing some games. What should I do to fix this? (For notebook with 6th Generation Intel Core CPU and PCH (Skylake))
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My operating system is Windows 7. Why does my laptop show a DirectX error message when running 3DMark or some PC games after waking up from the hibernation? How to resolve it?
GUIDE
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[Product Information] MSI Pen
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[How To] Intel Gaussian and Neural Accelerator (GNA) Driver Install/Update Guide
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[How To] Intel HID Event Filter Driver Install/Update Guide
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[How To] Subscribe free trial for Microsoft Office 365
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[How To] Add Games in MSI Dragon Center Gaming Mode
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[How To] Clean Install Drivers in Windows 10
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[How To] Change display resolution, font size and the orientation settings
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[Product Information] Microsoft Hybrid Graphics or Discrete Graphics Mode
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[How to] Use shortcuts on GT75 series notebook
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[How to] Setup Gaming Mode
HARDWARE
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[Product Information] The behavior of the Synaptics touchpad is changed after updating the touchpad driver
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[Troubleshooting] Blue Screen of Death (BSoD) happened on notebook with Toshiba KSG60ZMV256G M.2 SATA SSD
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[Product Information] Memory support information for GT series notebook (with 8th generation Intel CPU)
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[How to] MSI VR ONE battery pack & cables installation guide
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What kind of CPU can support Error-correcting code memory (ECC memory)?
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When I am doing some office work, browsing the Internet or even leaving the laptop idle, there's sometimes a buzz coming from the laptop. Is there any problem in my laptop?
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How many memory slots are available for Intel Haswell core i3/i5?
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I can't output any video signal to the external display by using the mini-DP to DVI/VGA adapters. What's going on?
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My notebook has Dual-fan, but why can I feel only one fan running? How does the dual-fan system work? (For models with dual-fan design)
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What is the function of Steel Series Engine(SSE) button at the upper right corner of keyboard?
I/O PORT
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[How To] Update Firmware for MSI USB-C Docking Station
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[How To] Install Drivers for Thunderbolt Devices
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[Troubleshooting] The "Fn" key backlight doesn't light on properly
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[Product Information] Quick Charge (QC 3.0)
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[Troubleshooting] No advanced settings for the touchpad
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[Troubleshooting] After installing KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a camera, keyboard, or mouse, may stop working. 
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[Troubleshooting] USB 3.0 Radio Frequency Interference Impact on 2.4 GHz Wireless Devices
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[Troubleshooting] Touchpad does not response
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What should I do if the touchpad suddenly become erratic, unstable, not responding or has no function?
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Realtek card reader has disconnection problem in Windows 10. After Windows 10 update, such as the hotfix KB3156421, Realtek card reader becomes unstable, SD card would randomly disconnect. There might be following situations: 1. Windows file explorer would open and auto close randomly because the SD card connection is unstable. 2. Card reader is not working. 3. Card reader can’t read or detect/recognize SD card.
MECHANICAL
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The fan is turned on and off repeatedly even though I enable CoolerBoost. What can I do? (GE/GP/GL series providing the cooler boost function)
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The left palmrest (next to the left side of touchpad) has warmer skin temperature feeling after using for a while.
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How to clean the notebook stains?
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If static electricity is produced when user and notebook are in contact. How do we prevent and avoid electrostatic discharge damage?
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How to open the Micro SD card cover?
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Where can I find the power button?
NOTEBOOK ACCESSORY
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[i-Key] i-Key User Manual and Frequently asked questions.
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[Mouse] DS101 Frequently asked questions
OPERATING SYSTEM
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[Product Information] Windows Update Changes in Windows 10 Version 2004
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[How To] Update Intel ME Firmware
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[Troubleshooting] Updating NVIDIA graphics driver v382.05 would cause BSoD (Blue Screen of Death)
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[Windows 10] How to switch to local account and avoid using Microsoft account to sign in OS?
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Windows Time synchronization is not working, and it still fails when I change the server. What could I do?
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When I try to install Windows 7 with the USB flash drive, an error message “The computer restarted unexpectedly or encountered an unexpected error.” pops up, what should I do?
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System got BSoD (KERNEL_SECURITY_CHECK_FAILURE) when entering the Information Center of Intel HD Graphics Control Panel after installing NVIDIA graphic driver v361.43
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How to install Windows 7 on VHD to implement multi OS on my Windows 10 laptop?
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[How To] Load IRST driver or other third party driver during the Windows installation
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[How To] Install Windows system on my notebook with 6th Generation Intel Core CPU and PCH (Skylake)
POWER
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[How To] Check the battery health status
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[How To] Confirm if the battery charging behavior is normal
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[Product Information] Laptop Battery
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When the battery capacity is lower than 10%, the performance of discrete NVIDIA GPU is the same as in battery mode even when I plugin the power adapter. How to fix this problem?
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When I plug in the AC charger and start charging battery, why does the system show "(plug in, not charging)" even if the battery capacity is not full?
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What is the Hybrid Power (NOS) feature?
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Why the battery can't be charged?
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My battery cannot be charged and it remains 0%.
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The power light keeps blinking in amber state and unable to charge.
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I run out of battery, but I can not charge it anymore, even if I try to charge it for couple of hours.
SOFTWARE
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[How To] Update ELAN Fingerprinter Firmware
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[How To] Intel Management Engine(Intel MEI) Driver Install/Update Guide
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[How To] Install/Update Intel Smart Sound Technology Driver
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[How To] Install/Update Intel Dynamic Tuning Driver
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[Product Information] Nahimic 3 Sound Tracker
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[How to] Update BIOS and EC
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[How To] Clean Install MSI Dragon Center/Creator Center (UWP)
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[Troubleshooting] After closing the media player, the notebook built-in panel will flicker
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[Troubleshooting] The “Cannot start MSI App Player” Warning Shows up when Attempting to Launch MSI App Player
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[Troubleshooting] Error: "This system is not supported." when trying to install MSI True Color.
STORAGE
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Why the data transmission speed on the M.2 PCIe NVMe SSD shows speed drop when the notebook's power is not plugged?
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[How To] Update Intel Rapid Storage Technology (Intel RST) driver on MSI Notebooks which bundled with Intel Optane memory
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[Product Information] Intel Optane Memory
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[Troubleshooting] Data disks and partitions can't be accessed/missing after updating to Windows 10 Anniversary Update / Redstone 1 edition (build 14393).
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There are so much information on M.2 spec, how to identify them?
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Question
When I place a CD/DVD disc or switch another disc on my optical drive, the system doesn't load the disc automatically and still shows the content from the previous disc, what should I do?
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The specification on MSI website shows GT80S supports one SATA3 and two PCIe NVMe (Combo) M.2 SSD slots, but why is the system not recognizing my installed M.2 SATA SSD and how can I solve the problem?
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Why isn't my PCI-e NVMe SSD detected in the Intel Rapid Storage Technology (IRST) control panel when I use it as a data disk in Windows 7?
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What should I know before upgrading PCI-e storage devices on my notebook?
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Why does the PCIE SSD speed drop to 1600 Mb/s randomly?
SYSTEM INSTABILITY
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[Troubleshooting] Error message "The operating system did not shutdown cleanly. Reconstructing Cache Metadata."
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​[Troubleshooting] Task Manager shows 100% High CPU Usage
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[Troubleshooting] Blue Screen of Death(BSOD) crash issue when playing games
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[Troubleshooting] Screen keeps flickering and flashing when logging in the Windows system.
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[Troubleshooting] System hangs on MSI logo and power off during booting process
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What should I do if I encounter a blue screen of death (BSoD) 0xc0000225 when starting Windows 10?
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What should I do if there is TDR (Timeout Detection and Recovery), application crashes or BSoD (Blue Screen of Death) showing up after installing/updating NVIDIA generic graphics driver?
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System pops a black screen with error message 0xc0000454 (See attached picture) after installing Windows 10 on MSI notebook. Furthermore, system might stuck at MSI logo screen during Windows rebooting.
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Question
What can I do if there is a BSoD "Driver_Irql_Not_Less_Or_Equal (rtwlane.sys)" shows up when creating the wireless connection by using router's WPS button?
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Question
After you install Microsoft hotfix KB3033889 on Windows 8 / Windows 8.1 / Windows Server 2012 R2 / Windows Server 2012 systems that install the Japanese, Korean, or Chinese input method editor (IME), Windows Explorer stops responding, or "hangs," and may crash.
VIDEO/DISPLAY
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[How To] Confirm Resizable BAR Support
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[Product Information] Resizable BAR Technology Support
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[How To] NVIDIA VBIOS Update
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[Product Information] External display support for Summit Series Notebook
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[Troubleshooting] Display lag when playing video
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[Troubleshooting] No Audio Output after Switching between Different Projection Mode
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[Troubleshooting] Blue Screen of Death(BSOD), System Crash, Unstable Performance happened after updating AMD generic driver.
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[How To] Clean Install AMD Graphic Driver and Radeon Software
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[Troubleshooting] Black screen with Valve, Oculus, HTC VR headset
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[Product Information] External display support for AMD Series Gaming Notebook (Alpha/Bravo/Modern Series)
WEBCAM
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[Troubleshooting] TriDef SmartCam application has blocked the Windows built-in Camera APP or other 3rd party webcam application to use the webcam device.
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Webcam cannot be detected by system with BIOS version 10A.
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I usually got very laggy results even with very fast internet connection when my webcam resolution is set to 720P during video streaming / video calls while better quality results to lower resolution. Moreover, the webcam is advertised to support 720P @ 30FPS in the website. (For laptop that equipped with HD webcam module)
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Question
Why can’t I be able to use nor even select the web cam/camera (front and back) using MSI CamAP?
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The system cannot detect my external USB camera.
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System keeps detecting the USB (webcam) device on/off under Win 7 or VISTA.
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After active the Camera device, the device is normal on device manger, but there is no display/black screen in dialogue of camera program.
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My camera display rotates 180 degrees under Microsoft Windows XP Netmeeting when link to other computers.
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1. The system will enter BSOD mode when AVEO cap software is executed and then at the same time enabling the webcam function through “My computer --> webcam device”. 2. The system can’t resume from sleep mode when the application “AVEO cap” is running.
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Webcam display is upside down at the resolution 800x600/1024x768/1280x1024 under Windows 7 32/64bit. However, the default resolution 640x480 or lower values will not have this problem.
WINDOWS 10
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[How to] Install Windows Subsystem for Linux (WSL)
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[Troubleshooting] Unable to unpin MSI Dragon Center/MSI Creator Center/Xbox from taskbar
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[Troubleshooting] Error Message shows Up When Attempting to Update the System to Windows 10 Version 1903
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[How to] Set Up Windows Hello Face
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[Troubleshooting] The Wireless LAN Device Doesn’t Function Properly After Windows Update
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[Troubleshooting] Intel Graphics Driver and Intel Management Engine driver compatibility problem with Windows 10 April 2018 Update (Redstone 4)
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[Troubleshooting] F3 MSI factory system recovery function failed to work and shows Error message: ＂Reagentc.exe set OS image false＂
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[Troubleshooting] Get a pop up message related to SCM when pressing GPU Switch Button after upgrading to Windows 10 Creators Update
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[Troubleshooting] Application such as MSI bundled SCM, Dragon Gaming Center, SteelSeries Engine 3...etc. crashes and stops responding after updating to the latest Windows 10 Creators Update / Redstone 2 (build 15063).
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[Troubleshooting] BurnRecovery stopped responding and crashes when try to create a recovery USB flash disk (UFD) on an updated Windows 10 Creators Update / Redstone 2 (build 15063) system.
WINDOWS 10 UPGRADE
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After I upgrade to Windows 10, my CD/DVD drive is not detected and/or recognized.
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[Windows 10] After having windows 10 installed on my laptop, some of the keys are not working. Some of the alphabet keys are working and the ones that have multi functions only work as alphabet keys.
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[Windows 10] What should I do if the touchpad stops working after upgrading to Windows 10?
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[Windows 10] What should I do if some application can’t work properly after upgrading to Windows 10?
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[Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade?
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[Windows 10] What should I do if Sound Blaster Cinema (SBC) stops working after upgrading to Windows 10?
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[Windows 10] What does the error code mean during upgrading to Windows 10 or Windows 10 installation?
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[Windows 10] Why can't I find my pre-installed Antivirus software after upgrading to Windows 10?
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[Windows 10] Why is my notebook not included in MSI Windows 10 upgradable list but receives the notification "Get Windows 10 App"?
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[Windows 10] Upgrade Information & Troubleshooting Guide